アメリカでレンタカーを借りるなら必読！現地で使える英語表現と完全ガイド【2025年最新版】

Customer: Hello, I have a reservation under the name Sato.
Staff: Welcome, Mr. Sato. May I see your driver’s license and credit card, please?
Customer: Sure, here they are. By the way, do I need insurance for this rental?
Staff: Basic insurance is included, but you can add extra coverage if you like. Would you like to add an additional driver?
Customer: Yes, can I add my friend as an additional driver?
Staff: Of course. There is an additional driver fee of $10 per day.
Would you like a compact car or a sedan?
Customer: A compact car, please. How much is the daily rate?
Staff: The daily rate for a compact car is $45.
Is there a mileage limit?
Staff: No, unlimited mileage is included.
Where would you like to return the car?
Customer: I’d like to return it at the airport. Is there a one-way fee?
Staff: Yes, the one-way fee is $30.
Customer: Thank you. By the way, what should I do if the car breaks down?
Staff: If the car breaks down or you have any trouble, please call our roadside assistance number.
If you have a flat tire or an accident, just let us know and we’ll help you.
Customer: Thank you very much. Could you show me how to adjust the mirrors and use the GPS?
Staff: Of course! Let me show you. Please fasten your seatbelt before you drive.
Customer: Thank you for your help!
Staff: You’re welcome. Have a safe trip!

Customer (on the phone): Hello, this is John Smith. I’m renting a car from your company, and I have a problem.
Rental Company Staff: I’m sorry to hear that, Mr. Smith. Can you tell me what happened?
Customer: The car broke down on the highway. The engine suddenly stopped, and now it won’t start.
Staff: I see. Are you in a safe location?
Customer: Yes, I pulled over to the side of the road and turned on the hazard lights.
Staff: That’s good. Can you tell me your exact location or the nearest highway exit?
Customer: I’m on Highway 101, near exit 45.
Staff: Thank you. We’ll send roadside assistance to your location as soon as possible.
Is everyone in the car safe?
Customer: Yes, everyone is fine. How long will it take for help to arrive?
Staff: It should take about 30 minutes. Please stay with the car and keep your phone handy.
If you have any other concerns, feel free to call us again.
Customer: Thank you very much for your help.
Staff: You’re welcome, Mr. Smith. We’ll contact you when the assistance is on the way.

Staff:
Before you start driving, let me show you how to adjust the mirrors for the best visibility.

First, sit comfortably in the driver’s seat and make sure your seat position is set.
Now, let’s adjust the rearview mirror. Move it so that you can see as much of the rear window as possible without moving your head. This will help you see traffic directly behind you.

Next, for the driver’s side mirror, lean your head slightly towards the window. Adjust the mirror so you can just see the edge of your car on the inside edge of the mirror. This position reduces your blind spot and gives you a wider view of the lane next to you.

For the passenger-side mirror, lean your head toward the center of the car. Adjust the mirror so you can just see the side of your car on the inner edge of the mirror. This will help you see vehicles coming up on your right.

Remember, don’t adjust the mirrors while driving—always do it when the car is stopped.

Now, about the GPS:
This car’s GPS is built into the dashboard. To use it, press the “Navigation” button on the screen. You can enter your destination address using the touchscreen. If you need to change the route or find nearby gas stations or restaurants, just tap the appropriate icon. The system will give you voice directions as you drive.

If you have any trouble with the GPS or mirrors, please let us know before you leave.
Do you want to try adjusting the mirrors and entering a destination now?

Rental Car Guide for Tourists in the USA

1. Requirements & Documents

• Driver’s License:
  You need a valid driver’s license from your home country. Some states and rental companies require an International Driving Permit (IDP) in addition to your license, especially if your license is not in English.
• Passport:
  Bring your passport for identity verification.
• Credit Card:
  A credit card in the main driver’s name is required for payment and the security deposit. Debit cards may be accepted, but often with stricter conditions.
• Minimum Age:
  Most companies rent to drivers aged 21 and older. Drivers under 25 may pay a “young driver fee” and may not be able to rent certain vehicle types.

2. Booking & Picking Up Your Car

• Compare Prices:
  Use comparison sites to find the best deal. Book in advance, especially during holidays or peak travel seasons.
• Pick-Up Location:
  Renting at the airport is convenient; follow signs to the Car Rental Center.
• Car Types:
  Choose a car that suits your needs—compact for city driving, SUV or minivan for families or long trips, luxury or convertible for a special experience.
• Transmission:
  Automatic transmission is standard in the US. If you prefer manual, request it when booking.
• Inspect the Car:
  Before leaving, check for scratches, dents, fuel level, and equipment. Report any issues to the staff and take photos if needed.

3. Insurance & Fees

• Insurance:
  US rental cars are not automatically insured. Check if your own car insurance, travel insurance, or credit card covers rentals. Otherwise, consider purchasing Collision Damage Waiver (CDW), liability insurance, and other coverage at the rental counter.
• Fuel Policy:
  Most companies require you to return the car with a full tank. If not, you may be charged a refueling fee.
• Tolls & Additional Fees:
  Toll fees, additional driver fees, one-way fees (if returning to a different location), and late return fees may apply. Ask about all possible charges when booking.
• Deposit:
  A security deposit is usually required and will be refunded if there is no damage.

4. Driving in the US

• Traffic Rules:
  Familiarize yourself with US traffic laws and local regulations. Speed limits, seatbelt use, and rules for school buses and stop signs are strictly enforced.
• Navigation:
  Use your smartphone’s GPS (Google Maps, Apple Maps) instead of renting a GPS device—download offline maps in advance.
• Parking:
  Check parking rules and fees, especially in cities. Never park in restricted or handicapped spots unless authorized.

5. Returning the Car

• Return Location:
  Confirm where and when to return the car. After-hours returns are usually possible—follow the company’s instructions.
• Final Check:
  Refuel the car, remove all personal items, and have the car inspected by staff if possible.
• Deposit Refund:
  The security deposit will be released if there is no damage or extra charges.

6. Troubleshooting & Emergencies

• Breakdown or Accident:
  Call the rental company’s roadside assistance number immediately. If you’re in an accident, call the police and ask if you need to file a report.
• Lost Keys or Locked Out:
  Contact the rental company for help. Some insurance plans cover lost keys or lockouts.
• Replacement Car:
  If the car cannot be repaired quickly, the company will usually provide a replacement.

7. Tips for Saving Money

• Compare prices across companies and booking sites.
• Avoid renting a GPS—use your phone instead.
• Book a car that fits your needs (compact for city, SUV for road trips).
• Return the car on time and with a full tank to avoid extra fees.

Enjoy the freedom of the open road in America! With the right preparation, renting a car is a safe, convenient, and rewarding way to explore the USA.