【完全版】英語のビジネス電話で困らない！初心者向け必須フレーズと通話のコツ

Caller: Hello, this is Emily from ABC Corporation. I’m calling about our recent order. May I speak to Mr. Tanaka, please?

Receiver: Hello, Customer Service speaking. Thank you for calling. Mr. Tanaka is not available at the moment. Would you like to leave a message?

Caller: Yes, thank you. Could you ask Mr. Tanaka to call me back when he’s available? My phone number is 123-4567.

Receiver: Certainly. Let me confirm the message. You would like Mr. Tanaka to call you back at 123-4567, is that correct?

Caller: Yes, that’s correct.

Receiver: Thank you very much. Is there anything else I can help you with?

Caller: No, that’s all for today. Thank you very much. Have a good day.

Receiver: Thank you for calling. Goodbye.

Receiver: Good afternoon, Yuki speaking. How can I help you?

Caller: Good afternoon. Could you put me through to the sales department, please?

Receiver: One moment, please. I’ll put you through.
…（保留後）…
I’m sorry, all members of the sales department are currently in a meeting. Can I take a message?

Caller: Yes, please. May I leave a message for Mr. Brown? Please let him know that Mr. Lee from XYZ Inc. called.

Receiver: Of course. Could I have your name and phone number, please?

Caller: Certainly, my name is David Lee and my phone number is 987-6543.

Receiver: Thank you, Mr. Lee. I’ll pass on your message as soon as possible. Is there anything else I can help you with?

Caller: No, thank you. Thank you very much. Have a good day.

Receiver: Thank you for calling. Goodbye.

Receiver: Hello, Accounting Department speaking.

Caller: Hi, this is Mark from SunTech. I’m calling about the payment for last month’s invoice.

Receiver: I’m sorry, could you repeat that please?

Caller: Yes, I’m calling about the payment for last month’s invoice.

Receiver: Thank you. Could you speak a little more slowly, please?

Caller: Certainly. I would like to check on the payment status for last month’s invoice.

Receiver: Thank you, Mr. Mark. Let me confirm the message. You are asking about the payment status for last month’s invoice, correct?

Caller: Yes, that’s correct.

Receiver: Thank you. We will check and get back to you. Thank you for calling. Goodbye.

Caller: Thank you. Goodbye.

Business Telephone Guide for Beginners

Making and receiving business phone calls can be stressful, especially if you’re new to it. This guide covers the basic structure, etiquette, and essential phrases for both making and answering business calls.

1. Making a Business Call (Caller Side)

1.1. Answering and Introducing Yourself

• Start your call politely:
  • Hello, this is [Your Name] from [Your Company].
    • Example: Hello, this is Emily from ABC Corporation.

1.2. Stating Your Purpose

• Say why you are calling:
  • I’m calling about…
    • Example: I’m calling about our recent order.
• Ask for the person you wish to speak with:
  • May I speak to [Name], please?
    • Example: May I speak to Mr. Tanaka, please?

1.3. Asking to Be Transferred

• Could you put me through to [department/person], please?
  • Example: Could you put me through to the sales department, please?
• Is [Name] available now?
  • Example: Is Mr. Smith available now?

1.4. Leaving Messages & Asking for a Call Back

• If they’re not available:
  • Could you ask [Name] to call me back?
    • Example: Could you ask Ms. Lee to call me back when she’s available?
• To leave a message:
  • May I leave a message?
    • Example: May I leave a message for Mr. Brown?
• Give your number:
  • My phone number is [number].
    • Example: My phone number is 123-4567.

1.5. Checking and Ending the Call

• If you can’t hear well:
  • Could you speak a little more slowly, please?
• To close the call:
  • Thank you very much. Have a good day.

2. Receiving a Business Call (Receiver Side)

2.1. Answering and Stating Who You Are

• Hello, [Company/Department] speaking.
  • Example: Hello, Customer Service speaking.
• Good morning/afternoon, [Your Name] speaking.
  • Example: Good afternoon, Yuki speaking.

2.2. Asking for the Purpose of the Call

• How can I help you?
• Who would you like to speak to?

2.3. Transferring the Call / Putting on Hold

• One moment, please. I’ll put you through.
• Can I put you on hold for a moment?

2.4. If the Requested Person Is Not Available

• I’m afraid [Name] is not available at the moment.
  • Example: I’m afraid Ms. Lee is not available at the moment.
• Offer to take a message:
  • Would you like to leave a message?
  • Can I take a message?
• Could I have your name and phone number, please?

2.5. Clarification and Confirmation

• I’m sorry, could you repeat that please?
• Let me confirm the message.
  • Example: You would like Ms. Lee to call you back at 123-4567, is that right?

2.6. Closing the Call

• Is there anything else I can help you with?
• Thank you for calling. Goodbye.

3. Practical Tips

• Speak slowly and clearly.
• Use a polite tone at all times.
• Always confirm important details (names, numbers, requests).
• If you don’t understand, never hesitate to ask for repetition or clarification.
• Smile—even on the phone, it helps you sound friendlier.

By using these key phrases and following the call flow above, even beginners can handle business phone calls politely and with confidence.