【完全保存版】PC・スマホ故障時の英語フレーズ100選：サポート・修理依頼で絶対役立つ専門用語集

Friend A: Hey, have you heard about that new smartphone model?
Friend B: Yeah, I was checking it out yesterday. It looks great but I’m worried about battery life.

Friend A: Same here. My phone’s battery has been draining very fast lately. It’s a bit annoying.
Friend B: Have you tried any fixes? Maybe your phone has a malware infection.

Friend A: Could be. The performance has been really slow recently, and sometimes it gets overheated.
Friend B: Sounds like you should contact support and maybe request a repair.

Friend A: Yeah, I called them last week. They said the problem might be a power failure or some internal damage from a power surge.
Friend B: Did they offer a replacement unit while yours is being fixed?

Friend A: Yes, luckily they sent me a replacement device within three days. That was a relief.
Friend B: Nice! Did you get a service ticket number to track the repair?

Friend A: Yeah, and they keep sending follow-up emails with updates. It’s pretty smooth.
Friend B: That’s great customer service. I hope your phone gets fixed soon!
Friend A: Thanks! Hopefully, it won’t have any permanent damage.

Customer: Hello, I’m calling because my device won’t turn on even though it’s plugged in.
Support: I understand. That could be a power failure. Can you check if your power cable and outlet are working properly?

Customer: Yes, I’ve checked everything. I think the problem started after there was a power surgelast night.
Support: That might have caused some serious internal damage. You may need to request a repair for your device.

Customer: Okay, I’d like to do that. Is my device still under warranty?
Support: Let me check. Yes, your device is covered by an extended warranty. There might be a small service charge estimate for shipping and handling.

Customer: Should I fill out a repair request form online?
Support: Yes, please do. Once you submit it, you’ll get a service ticket number to track your repair.

Customer: Also, my phone has screen damage and the battery swelling problem. Can you provide a replacement unit while mine is being repaired?
Support: Absolutely, we can send you a replacement device within 3 business days.

Customer: Could you also send me a follow-up email when the repair starts?
Support: Sure, we will send a confirmation email along with the invoice for the service.

Customer: Thank you for your support!
Support: You’re welcome. If you need any further assistance, contact our customer support representative anytime.

Handling PC, Tablet, and Smartphone Troubles and Repairs in the U.S.

Digital devices play an essential role in everyday life in the United States, but even the most reliable equipment can develop issues. When your PC, tablet, or smartphone malfunctions, knowing how to describe the problem clearly, request service, and manage follow-ups is key to getting effective support. This guide outlines common troubleshooting phrases, key terms, and practical advice for dealing with device problems and repairs in an American context.

Recognizing and Reporting Device Issues

When a device isn’t functioning as expected, it’s vital to describe the symptoms accurately. Begin by identifying the type of issue — hardware, software, or connection-related.

If your computer doesn’t start, you can say, “My device won’t turn on.” In cases where the screen is unresponsive, “The screen is frozen” or “It keeps restarting” can help explain the situation. Battery problems are frequent: “The battery drains very fast” signals rapid power loss and often points to a power failure or battery swelling.

For visible physical damage, you might report “The screen is cracked” or “The charging port is loose.” If your device fell into water, communicate that clearly with “It was dropped in water.”These expressions establish credibility and ensure service personnel understand the root cause quickly.

Common Types of Device Troubles

There are several technical terms that are frequently used in repair shops and customer support centers across the U.S.:

• power failure – when a device or adapter doesn’t receive electricity.
• system crash – when an application or operating system shuts down unexpectedly.
• boot error – an error message that appears at startup.
• network issue – a Wi-Fi or connectivity problem.
• malware infection – when your system is affected by a virus or malicious software.
• data corruption – when files are damaged or inaccessible due to system errors.

Example: “The system slowed down because of a malware infection.”

Explaining the Severity and Frequency

When describing an issue, specificity helps speed up the diagnostic process. Use adjectives and adverbs to express how serious or frequent the problem is:

• minor, serious, or critical help describe the intensity.
• slow, unresponsive, unstable, overheated, and noisy clarify the nature of performance issues.
• slightly, constantly, and occasionally help indicate frequency.

Example: “The system is unstable and keeps crashing.”
Or: “My tablet becomes completely unresponsive after the update.”

You can include specific constructions like:

• a severely damaged screen
• an intermittently unstable connection
• a rapidly overheating processor

Requesting Repairs and Support

Once you’ve diagnosed the issue, it’s time to contact a customer support representative. A polite, clear request goes a long way:

• “I’d like to request a repair.”
• “Is it still under warranty?”
• “I’d like to make an insurance claim.”

Most American repair services, such as Apple Support or Dell Technical Assistance, provide a repair request form to complete online or in-store. Once processed, you’ll receive a service ticketnumber to monitor your repair progress.

If your device will be out for repairs for several days, ask:
“Can you send a replacement device?” or “Do you offer a replacement unit?”
Many companies, especially under an extended warranty, will provide a loan unit at no extra cost.

Understanding Service Communication

During the process, expect to engage through follow-ups and updates. Use clear communication like:

• “Could you tell me the repair status?”
• “When will it be ready?”
• “Could you send me the invoice?”
• “I called because I need support for my device.”

You may also receive a follow-up email confirming shipment or completion, and after service, you might be asked to fill in a customer feedback form to rate your experience.

Dealing with Unexpected or Urgent Issues

Unexpected malfunctions often occur, and expressing urgency clearly is important:

• “It suddenly stopped working.”
• “There was a power surge.”
• “It might have a virus.”

When describing power-related failures or accidents, note the sequence of events and, if needed, request a service charge estimate before approving the repair.

Practical Tips When Seeking Repairs in the U.S.

1. Document everything. Take photos of visible damage or use your phone to record symptoms before sending devices for repair.
2. Ask about costs upfront. Request an estimate to avoid surprise fees.
3. Use trackable shipping. When sending devices by mail, ensure you can verify arrival at the support center.
4. Keep a copy of your repair request form and ticket number.
5. Be polite but clear in communication. American support representatives appreciate concise explanations.

Example in Practice

If your laptop stopped working after a thunderstorm, you might say:

“It suddenly stopped working after a power surge. I’d like to request a repair. Could you tell me if it’s still under warranty?”

If your phone overheats or performs slowly, you could report:

“The processor gets overheated, and the system has become extremely slow.”

Such clear, detailed communication helps technicians quickly diagnose issues and ensures you receive timely service.

Final Thoughts

Technology mishaps are stressful, but in the U.S., repair services are robust and responsive if approached effectively. Familiarity with phrases like troubleshooting steps, follow-up email, replacement unit, and repair request form ensures smoother interactions and faster resolutions. Whether it’s a boot error, screen damage, or battery swelling, knowing how to describe your problem precisely and professionally gives you the confidence to handle any PC, tablet, or smartphone trouble like a seasoned user.